Shipping policy
Shipping
1. Shipping Costs & Delivery Areas
We currently ship our products to Germany, Austria, and Switzerland. The shipping costs will be transparently displayed to you again during the checkout process.
Shipping within Germany:
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Standard shipping: €5.95
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Free shipping: On orders over €40.00, we cover the shipping costs for you!
Shipping to Austria:
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Standard shipping: €9.95
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Note: We do not offer a minimum order value for free shipping on deliveries to Austria.
Shipping to Switzerland:
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Standard shipping: CHF16.95
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Note: We do not offer a minimum order value for free shipping on deliveries to Switzerland. Please note that for deliveries to Switzerland, additional customs duties, taxes, and fees may apply when exceeding certain legal exemption limits, which are to be borne by the buyer.
2. Delivery Times
(Optional: You can add your regular delivery times here, e.g.:) The delivery time within Germany is generally 2-3 business days. Shipments to Austria and Switzerland may take 5-10 business days due to longer transport routes and potential customs clearance. As soon as your order leaves our warehouse, you will receive a shipping confirmation with a tracking number.
3. Returns & Right of Withdrawal (Food)
Since quality, freshness, and hygiene are our top priorities, there is no standard right of withdrawal for our products.
According to Section 312g (2) of the German Civil Code (BGB), the right of withdrawal is excluded for contracts for the supply of goods that can spoil quickly, whose expiration date would quickly be exceeded, or which are not suitable for return for reasons of health protection or hygiene (such as food items). We ask for your understanding that we therefore cannot accept returns of intact food products.
4. Complaints: Damaged or Incorrect Goods
Even though we pack our parcels with the utmost care, things can sometimes go wrong during transport. Your satisfaction is important to us!
Should your order arrive damaged or if we accidentally delivered the wrong items, we certainly won't leave you hanging.
What to do in case of a complaint:
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Contact our support team within 3 days of receiving the goods by email at support@paper-love.de.
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Send us a clear photo of the damaged or incorrect goods along with your order number.
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We will review your request as quickly as possible.
After a successful review, we will immediately initiate a refund of the purchase price or send you a free replacement delivery – whichever you prefer.
If you have any further questions about your order, our customer service team is always happy to help!